Our Commitment to Your Warmth & Satisfaction
At The Warming Store, we understand that staying warm isn’t just a luxury—it’s essential for your comfort and safety. Whether you’re an outdoor enthusiast, motorcycle rider, hunter, or simply someone who values cozy warmth, we’re dedicated to providing premium heated apparel that meets your needs. Our shipping and returns policies reflect our commitment to your complete satisfaction.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Timeframes
| Shipping Method | Cost | Delivery Time | Carrier | Best For |
|---|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipment | DHL or FedEx | Faster delivery for heated gear you need soon |
| Free Shipping | FREE on orders over $50 | 15-25 business days after shipment | EMS | Budget-friendly option for non-urgent orders |
International Shipping Note: We serve customers globally, though some regions in Asia and remote areas may have restrictions. International shipments may be subject to customs fees and longer processing times.
Returns & Exchanges Policy
Return & Exchange Overview
- Return Period: 15 days from the date you receive your order
- Condition: Items must be unused, in original packaging with all tags attached
- Return Shipping: Customers are responsible for return shipping costs
- Refund Method: Refunds issued to your original payment method
⚠️ Non-Returnable Items
For health, safety, and quality assurance reasons, the following items cannot be returned or exchanged:
- Open Box Aheata Products – Sold as-is with all sales final
- Used Slippers and Socks (including Acorn Slippers and All Heated Socks) – For hygiene reasons
- Opened Personal Care Items
- Products Missing Original Packaging or Tags
- Items Damaged Due to Customer Misuse
Step-by-Step Return Process
Step 1: Submit Return Request
Email our customer service team at [email protected] within 15 days of receiving your order. Include the following information:
- Your order number
- Product name and quantity
- Reason for return
- Whether you prefer exchange or refund
Step 2: Wait for Authorization
Our team will review your request and email you a Return Authorization Number within 1-2 business days. Do not ship items back without this authorization.
Step 3: Package Your Items
Carefully pack the items in their original packaging with all accessories, tags, and documentation. Include a copy of your order confirmation or packing slip.
Step 4: Ship Your Return
Ship your package to our returns address using a trackable shipping method:
The Warming Store Returns
3778 Cinnamon Lane
San Antonio, TX 78202
USA
Be sure to include your Return Authorization Number on the shipping label.
Step 5: Processing & Refund
Once we receive and inspect your return (typically 3-5 business days after arrival), we’ll process your refund or exchange.
Refund Information
| Refund Type | Processing Time | Appearance on Your Account |
|---|---|---|
| Credit Card Refunds (Visa, MasterCard, JCB) |
3-5 business days after we receive your return | 5-10 business days to appear on your statement |
| PayPal Refunds | 3-5 business days after we receive your return | 3-5 business days to process |
Refund Amount: The refund will equal the product cost minus any shipping charges (unless the return is due to our error).
Exchange Policy
We’re happy to exchange items for a different size or color, subject to availability.
- If the exchange item costs more, you’ll need to pay the difference
- If it costs less, we’ll refund the difference
- Exchange Processing Time: 7-10 business days after we receive your return
Defective or Damaged Items
If you receive a defective or damaged item, contact us immediately at [email protected] with photos of the issue. We’ll arrange a replacement at no additional cost, including prepaid return shipping.
Need Help? We’re Here for You!
Our customer service team is dedicated to keeping you warm and satisfied. Don’t hesitate to reach out with any questions about shipping, returns, or our heated products.
Email: [email protected]
Response Time: 1-2 business days
Business Hours: Monday-Friday, 9:00 AM – 5:00 PM CST
Note: This policy is designed with our global customers in mind. While we strive to serve customers worldwide, some regions in Asia and remote areas may have shipping restrictions. We appreciate your understanding and are committed to providing the best possible service to all our valued customers.