Our Commitment to Your Satisfaction
At The Warming Store, we’re dedicated to keeping you warm and comfortable with our premium heated apparel. We stand behind the quality of our products and want you to be completely satisfied with your purchase. If you’re not entirely happy with your order, we’re here to help make it right.
Return & Exchange Overview
- Return Period: 15 days from the date you receive your order
- Condition: Items must be unused, in original packaging with all tags attached
- Return Shipping: Customers are responsible for return shipping costs
- Refund Method: Refunds will be issued to your original payment method
Step-by-Step Return Process
Submit Return Request
Email our customer service team at [email protected] within 15 days of receiving your order. Include the following information in your request:
- Your order number
- Product name and quantity
- Reason for return
- Whether you prefer exchange or refund
Wait for Authorization
Our team will review your request and email you a Return Authorization Number within 1-2 business days. Do not ship items back without this authorization.
Package Your Items
Carefully pack the items in their original packaging with all accessories, tags, and documentation. Include a copy of your order confirmation or packing slip.
Ship Your Return
Ship your package to our returns address using a trackable shipping method:
The Warming Store Returns
3778 Cinnamon Lane
San Antonio, TX 78202
USA
Be sure to include your Return Authorization Number on the shipping label.
Processing & Refund
Once we receive and inspect your return (typically 3-5 business days after arrival), we’ll process your refund or exchange.
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Email to: [email protected]
Dear The Warming Store Team,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Product(s) to Return: [Product Name, Size, Quantity]
Reason for Return: [Please specify – Size issue, defective, not as described, etc.]
Preferred Resolution: [Refund / Exchange for (specific product)]
Please send me the Return Authorization Number and further instructions.
Thank you,
[Your Full Name] [Your Phone Number]Refund Information
Refund Timeline
- Processing Time: 3-5 business days after we receive your return
- Credit Card Refunds: 5-10 business days to appear on your statement
- PayPal Refunds: 3-5 business days to process
Refund Method
Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal). The refund amount will equal the product cost minus any shipping charges (unless return is due to our error).
Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged:
- Open Box Aheata Products – These are sold as-is with all sales final
- Used Slippers and Socks (Acorn Slippers, All Heated Socks) – For hygiene reasons
- Opened Personal Care Items
- Products Missing Original Packaging or Tags
- Items Damaged Due to Customer Misuse
Exchange Policy
We’re happy to exchange items for a different size or color, subject to availability. If the exchange item costs more, you’ll need to pay the difference. If it costs less, we’ll refund the difference.
Exchange Processing Time: 7-10 business days after we receive your return
Defective or Damaged Items
If you receive a defective or damaged item, contact us immediately at [email protected] with photos of the issue. We’ll arrange a replacement at no additional cost, including prepaid return shipping.
Need Help?
Our customer service team is here to assist you with any questions about returns or exchanges.
Email: [email protected]
Response Time: 1-2 business days
Business Hours: Monday-Friday, 9:00 AM – 5:00 PM CST
Note: International returns may be subject to customs fees and longer processing times. We serve customers globally, though some regions in Asia and remote areas may have restrictions.