FAQ

We specialize in premium heated gear including jackets, gloves, socks, slippers, and hunting gear from top brands like ActionHeat, Aheata, Gerbing, Therm-ic, and Warm & Safe. Our collection features battery-heated technology designed for cold weather comfort.

Our heated apparel uses advanced battery-powered heating elements strategically placed in key areas to provide consistent warmth. Most products feature adjustable temperature settings and rechargeable battery systems.

Absolutely! Our heated gear is perfect for various outdoor activities including motorcycling, hunting, hiking, and winter sports. We offer specialized lines like tactical gear and heated hunting equipment for specific outdoor needs.

We offer two main shipping options:

Standard Shipping ($12.95): Uses premium carriers DHL or FedEx with delivery within 10-15 days after shipment
Free Shipping: Available for orders over $50 via EMS with delivery within 15-25 days after shipment

All orders are processed within 1-2 business days before shipment.

Yes, we serve customers worldwide with some exceptions. We currently cannot ship to most Asian countries and some remote regions. During checkout, our system will automatically verify if we can deliver to your location.

Yes, you will receive tracking information once your order ships. Please note that delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control.

We accept all major payment options for your convenience:
• Visa
• MasterCard
• JCB
• PayPal
Your payment security is our priority, and all transactions are encrypted and protected.

Absolutely. We use industry-standard encryption technology to protect all your transactions and personal information. Your security is our top concern.

We stand behind every product we sell. If you’re not completely satisfied with your purchase, you can return it within 15 days of receipt. Your comfort and satisfaction drive everything we do at The Warming Store.

Yes, we occasionally offer open box items through our “Aheata Open Box” category. These are quality-checked products offered at reduced prices.

Most of our premium brands come with manufacturer warranties. For technical support, please contact our customer service team at [email protected]. We’re here to help you get the most out of your heated apparel.

Always follow the specific care instructions provided with your product. Generally, most heated apparel requires special care when washing – typically hand washing or gentle cycles and air drying are recommended to preserve the heating elements.